Thank you for choosing Zuqify. We want your experience to be straightforward and worry-free. If something goes wrong with your shipment or an item arrives in an unexpected condition, we are committed to solving it quickly and fairly.
1. 30-Day Coverage Window
You have up to 30 days from the date your package shows as delivered to contact us regarding an issue, replacement, or refund request.
2. Broken, Defective, or Transit-Damaged Items
If an item arrives damaged, flawed, or stops working as intended right out of the box, let us know immediately. We will issue a 100% refund back to your payment method or send a brand-new replacement at no extra charge.
3. Wrong Item or Mismatched Variation
If you receive a package containing the wrong product, size, color, or model variant compared to what you purchased, we will promptly make it right. You can choose between a full refund or having the correct product sent out free of charge.
4. Order Modifications & Customer Mistakes
Need to update a shipping address or placed an order by mistake? Email us right away at hello@zuqify.com. As long as our fulfillment team hasn't processed and dispatched your package, we can adjust or cancel it. Once a parcel has left the facility, however, routing cannot be interrupted, and we are unable to accept returns or process refunds caused by ordering oversights.
5. Change of Mind Policy
We stand fully behind product quality and resolve any transit or warehouse issues without question. However, we do not accept returns or refunds for general change of mind. Because Zuqify covers full shipping expenses worldwide for every customer, our operations cannot support casual returns. A verifiable issue—such as shipping damage, a technical fault, or a packing mistake—is required to process a claim.
6. European Union Right of Withdrawal
For customers located within the European Union, statutory law grants the right to withdraw from your purchase within 30 days of receiving your parcel.
How to notify us: Simply send an email to hello@zuqify.com mentioning your order number and your decision to withdraw.
Before dispatch: EU customers may cancel an order anytime before it ships out by reaching out immediately.
Refund completion: Following receipt of your withdrawal notice, reimbursement will be finalized within 14 days. Return logistics are completely on us—we will arrange a doorstep courier pickup at zero cost to you.
7. How to Open a Claim
To request a replacement or refund, send a quick message to hello@zuqify.com. Please include your order number along with clear pictures or a short video showing the packaging and the issue. Our support team reviews submissions within 24 to 48 hours to confirm your replacement shipment or refund authorization.
8. Refund Timeline & Payouts
Approved refunds are processed directly via Shopify Payments back to the original card or payment source used at checkout. Once sent from our end, banking networks typically post the balance within 2 to 10 business days. If you haven't seen the funds appear after 10 full business days, check in with us at hello@zuqify.com and we will trace the transaction.
9. Returns & Collection
Because products are routed through various logistics centers globally, our staff will review your case before deciding whether a physical return is needed. When an item does need to come back, you will never pay return shipping or restocking fees. We arrange simple doorstep pickups through services like packagesender.com so you don't have to carry packages to a drop-off depot.
Have a question about an existing order or need help? Send us an email at hello@zuqify.com and we will be happy to assist.